• For every successful booking transaction user / buyer will get voucher and receipt of payment through email. The voucher is a proof of valid transaction. The email could go to your spam box, please check your spam box. If the email goes to your spam box, please mark it as As Not Spam’ for your future benefit. Should you not receive the voucher, please contact us at Info@mybalirafting.com.
• User / buyer should print the voucher or save the voucher in their gadget (e-voucher) as user must show it to My Bali Rafting staff. User should contact us at Info@mybalirafting.com, if staff refuse to deliver their service(s) so we can solve it immediately.

Payment security

• All payments using credit cards (Visa and Master Card) and Debit cards processed via Payment Gateway as a payment processor secured by International Standard Security Scanning encrypted with 128 bit SSL.

Usage of vouchers policy

• The usage of vouchers should be according to My Bali Rafting terms and conditions and listed vendor’s terms and conditions. Listed vendors are the sellers that provide the products and / or services.